{"id":133707,"date":"2024-05-14T10:37:39","date_gmt":"2024-05-14T08:37:39","guid":{"rendered":"https:\/\/igr.erstellen.de\/consumer-complaints\/"},"modified":"2026-03-23T12:11:43","modified_gmt":"2026-03-23T11:11:43","slug":"complaints-processing","status":"publish","type":"page","link":"https:\/\/igrgmbh.de\/en\/complaints-processing\/","title":{"rendered":"Complaint processing"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;402467&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; radius=&#8221;sm&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;274469&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_single_image media=&#8221;132387&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;two-one&#8221; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;441225&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;448597&#8243;]Complaint processing[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;104147&#8243;]<strong>We support you <\/strong>with complaints regarding<\/p>\n<ul>\n<li>Glass products with defects such as glass breakage, vacuum loss, deformation, scuffing (abrasion on glass surface at contact points with other bottles), labeling problems, particles on inner surfaces<\/li>\n<li>Problems during filling with regard to foamer (irregular filling heights)<\/li>\n<li>Closure problems such as leakage (line-over finish), torque abrasion, closure abrasion<\/li>\n<li>Gushing (uncontrollable gushing and foaming of carbonated drinks when opening the bottle)<\/li>\n<li>Creation and revision of specifications with corresponding AQL values<\/li>\n<li>Foreign body analyses of e.g. glass splinters, plastic or metal particles<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_accordion history=&#8221;yes&#8221; no_toggle=&#8221;yes&#8221; target=&#8221;row&#8221; typography=&#8221;advanced&#8221; gutter_simple=&#8221;0&#8243; titles_size=&#8221;h3&#8243; titles_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;501427&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Foreign body analyses of glass finds, metals, plastics and other contaminants&#8221; tab_id=&#8221;d21d5937-3bb0-216728530574741715660990894&#8243; slug=&#8221;Unterstuetzung-Reklamation&#8221;][vc_column_text uncode_shortcode_id=&#8221;781537&#8243;]<\/p>\n<ul>\n<li>SEM-EDX analyses according to DIN ISO 22309 for semi-quantitative content determination or general identification of the material, if necessary with image documentation, chemical scan analyses, mappings, line scans (depending on the order)<\/li>\n<li>ICP-OES analysis according to DIN 51086-2 of the elements or element oxides: Al, As, B, Ba, Bi, Ca, Cd, Ce, Co, Cr, Cu, Er, Fe, Hg, K, Li, Mg, Mn, Mo, Na, Ni, P, Pb, S, Sb, Se, Si, Sn, Sr, Ti, V, Zn, Zr<\/li>\n<li>X-ray fluorescence analysis (XRF) in accordance with DIN 51001 and DIN 51418 (&gt; 0.001 % by weight concentration) for the analysis of other elements such as F, Cl, Br, N<\/li>\n<li>FTIR spectroscopy according to ASTM E 1252 e.g. for plastic analyses, boron<\/li>\n<li>Density determination using the floating method, sinking method<\/li>\n<li>Microscopic examination according to ISO 8039<\/li>\n<li>Melting point determination, e.g. of plastics<\/li>\n<\/ul>\n<p>Please note that a reference material is generally useful for an unknown find, but of course not necessary. Most of the examinations are carried out in an almost non-destructive manner.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Further analyses&#8221; tab_id=&#8221;6dad8f3c-7309-816728530574741715660990894&#8243; slug=&#8221;weitere analysen&#8221;][vc_column_text uncode_shortcode_id=&#8221;123084&#8243;]<\/p>\n<ul>\n<li>Fracture origin analysis<\/li>\n<li>Surface examination with regard to scratch resistance (focus on HEV\/KEV coating), labelability, satin finish, printing <\/li>\n<li>Investigations and measurements of dimensions and bodies, e.g. using a microscope, 3D measurement and computer tomography (CT)<\/li>\n<li>Corrosion analyses, e.g. of deposits on the inner surfaces of the glass<\/li>\n<li>Stress assessment, e.g. of cooling or streak stress<\/li>\n<li>Impact resistance tests (pendulum impact test, impact test)<\/li>\n<li>Internal and vertical pressure<\/li>\n<li>Thermal shock resistance<\/li>\n<li>Sliding angle test<\/li>\n<li>Color measurement on enameled and printed glass surfaces in the installed state using a spectrophotometer, e.g. to determine the \u0394E value<\/li>\n<li>Examination of color streaks<\/li>\n<li>Inclusions, blister<\/li>\n<li>Detection of e.g. corundum, glass ceramics, refractory material<\/li>\n<li>Melting tests<\/li>\n<li>Color measurement on enameled and printed glass surfaces in the installed state using a spectrophotometer, e.g. to determine the \u0394E value<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;402467&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; back_color=&#8221;color-xsdn&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":132387,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-133707","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/igrgmbh.de\/en\/wp-json\/wp\/v2\/pages\/133707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/igrgmbh.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/igrgmbh.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/igrgmbh.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/igrgmbh.de\/en\/wp-json\/wp\/v2\/comments?post=133707"}],"version-history":[{"count":8,"href":"https:\/\/igrgmbh.de\/en\/wp-json\/wp\/v2\/pages\/133707\/revisions"}],"predecessor-version":[{"id":135915,"href":"https:\/\/igrgmbh.de\/en\/wp-json\/wp\/v2\/pages\/133707\/revisions\/135915"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/igrgmbh.de\/en\/wp-json\/wp\/v2\/media\/132387"}],"wp:attachment":[{"href":"https:\/\/igrgmbh.de\/en\/wp-json\/wp\/v2\/media?parent=133707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}